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we are here to help
Subscriptions aren’t managed through HerHelp directly they are managed through the Appstore and/or GooglePlay.
Manage Subscription Apple
Cancel Subscription Purchased with Apple ID
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If you subscribed to the app with Apple ID, please follow these steps:
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Open the Appstore App
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Tap on your Apple Circle Profile Picture in the top right corner
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Tap on "Subscriptions"
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Select the HerHelp subscription
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Tap on "Cancel Subscription" to disable it from automatically renewing at the end of the billing cycle.
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Manage Subscription GooglePlay
Cancel Subscription Purchased with GooglePlay Account
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If you subscribed to the app with GooglePlay, please follow these steps:
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Open the Google Play App.
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At the top right, tap the profile icon.
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Tap Payments & Subscriptions - Subscriptions.
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Select the HerHelp Subscription
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Tap Cancel subscription.
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Follow the instructions.
How do I get a Refund?
If your purchase was made through the App Store, you can request a refund from Apple here or call 1-800-APL-CARE (800–275–2273).
Please note: Any purchases completed through Apple's system are subject to Apple's Terms of Service. HerHelp cannot process any refunds or extensions for purchases processed by Apple. Read more at Apple's Help & Support website.
Apple
GooglePlay
If your purchase was made through the GooglePlay store, you can request a refund from Google here.
Step 1: Open the Google Play Store app.
Step 2: Tap the three horizontal lines at the top left to open the menu.
Step 3: Choose Account > Purchase History.
Step 4: Find the HerHelp app and tap Refund.
Step 5: Tap Yes, the app will be uninstalled, and your money will be refunded.
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