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Subscriptions aren’t managed through HerHelp directly they are managed through the Appstore and/or GooglePlay.

Manage Subscription Apple

Cancel Subscription Purchased with Apple ID

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If you subscribed to the app with Apple ID, please follow these steps:

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  1. Open the Appstore App

  2. Tap on your Apple Circle Profile Picture in the top right corner

  3. Tap on "Subscriptions"

  4. Select the HerHelp subscription

  5. Tap on "Cancel Subscription" to disable it from automatically renewing at the end of the billing cycle.

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Manage Subscription GooglePlay

Cancel Subscription Purchased with GooglePlay Account

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If you subscribed to the app with GooglePlay, please follow these steps:

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  1. Open the Google Play App.

  2. At the top right, tap the profile icon.

  3. Tap Payments & Subscriptions - Subscriptions.

  4. Select the HerHelp Subscription

  5. Tap Cancel subscription.

  6. Follow the instructions.

How do I get a Refund?

If your purchase was made through the App Store, you can request a refund from Apple here or call 1-800-APL-CARE (800–275–2273).
Please note: Any purchases completed through Apple's system are subject to Apple's Terms of Service. HerHelp cannot process any refunds or extensions for purchases processed by Apple. Read more at Apple's Help & Support website.
 

Apple

GooglePlay

If your purchase was made through the GooglePlay store, you can request a refund from Google here.

Step 1: Open the Google Play Store app.

Step 2: Tap the three horizontal lines at the top left to open the menu.

Step 3: Choose Account > Purchase History.

Step 4: Find the HerHelp app and tap Refund.

Step 5: Tap Yes, the app will be uninstalled, and your money will be refunded.

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have other questions?

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